Returns and Exchanges
Returns or exchanges are not accepted due to health and safety concerns. All sales are final. If your package arrives damaged (from transit) or earrings are defective, please contact me at [email protected] or send me a message in the "Contact" section located in the menu bar immediately (within 24 hours) after receiving your package
What if my earring breaks? Can it be replaced?
- Please keep in mind that all of my items are handmade. I do my best to ensure the quality of the hardware I use and the quality of the items. But also please understand that sometimes ear post may be defective and were not noticed at the time of assembly. If there is an issue with your item within the first 14 days please notify me immediately and I will do what I can to fix it at no cost. Any time after the 14 days or over time with regular wear and tear there may be a small replacement fee if it is in regards to the hardware/ear posts.
- If it is in regards to the earring itself please note that not all pieces can be remade or replaced. Majority of my designs and styles are very unique and one of a kind. You may not ever see it again or I may not be able to recreate it exactly. I can do a replacement for you at equal or lesser value if the earring itself breaks within the first 14 days at no charge. Anytime after 14 days you will be responsible for replacement
How long before items ship?
- Please allow 3-5 business days to process and package orders.
- Please note this does NOT include shipping time.
- Please understand that shipping delays may occur after your order is sent out. This is out of the seller's control. If any problems occur, please contact USPS directly
What if my package is lost or damaged?
- We are not responsible for lost packages. Please reach out to your local post office to file a lost package claim. Please note - shipping fees are not refundable
please file a claim with usps
https://www.usps.com/help/claims.html
How much is shipping?
Standard ground shipping is about $4.11. Due to pricing increases with USPS and changes they have made to priority pricing I will be added a few more cents. Please be on the look out for free shipping codes
Do you ship internationally?
Unfortunately, I do not ship internationally
I am giving this as a gift, can you include a note/message?
Yes! Please send me a message in the "contact" section in the menu bar within 24 hours with the message/note you would like included.
Do you do vendor shows?
Yes! If you would like to have me as a vendor please email me with details/forms at [email protected] and I will get back with you.
Do you offer wholesale?
Yes! Please send me an email to [email protected] with your contact information and I will get in touch with you to discuss details.
**Any other questions please email [email protected] or send me a message in the "contact" section on the menu bar.
Please allow a minimum of 24 hours for me to respond to any and all communication